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EMAIL US:

If you have a question or feedback about shopping in one of our stores, we’d like to hear from you. The personal information you provide will be used only to reply to your query and for no other reason.

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*For merchandise inquiries please include the product name, UPC, brand and product description in the comment field below.



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CALL US:

  • The Bay: 1-800-521-2364
  • Monday - Saturday 8:00 am - 12:00 am EST
  • Sunday 10:00 am – 9:00 pm EST
  • thebay.com online shopping: 1-800-521-2364
  • Monday – Sunday 8:00 am – 12:00 am EST
  • Zellers: 1-888-226-2225
  • Monday - Saturday 8:00 am - 12:00 am EST
  • Sunday 10:00 am – 9:00 pm EST
  • Home Outfitters: 1-888-595-8786
  • Monday – Friday 7:30 am – 9pm EST
  • Saturday 8:00 – 6:00 EST Sunday closed
  • HBC Credit:
  • 1-800-263-2599
  • Monday - Friday from 9am-9pm
  • HBC Rewards:
  • 1-800-844-8131
  • Monday – Friday 7:30 am – 9pm EST
  • Saturday 8:00 – 6:00 EST Sunday closed
  • HBC Privacy Office:
  • 1-866-225-8251
  • Monday – Friday 7:30 am – 9pm EST
  • Saturday 8:00 – 6:00 EST Sunday closed

BY MAIL:

  • HBC Credit Customer Service
  • P.O. Box 903, Station Agincourt
  • Scarborough, Ontario
  • M1S 5M4
  • Customer Relations & Corporate Inquiries
  • P.O. Box 4135, Station A
  • Toronto, Ontario
  • M5W 3B7






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